Try the basic checks

Refresh the page, confirm your internet connection, try a supported browser and clear the browser cache.

Collect useful details

  • The page or module where the problem occurs.
  • The steps taken before the problem appeared.
  • The exact error message.
  • A screenshot that does not expose your password.
  • Your browser and device type.

Contact EGMW support

Send the information above to the official EGMW support channel. Clear details help the support team reproduce and solve the issue faster.