Partner support

Partners can assist customers with their own commercial introduction, basic onboarding and use of the partner-provided route.

Escalate to EGMW

Platform defects, payment attribution problems, settlement discrepancies, account-security issues and technical incidents affecting Artist OS should be escalated to EGMW.

Never request sensitive payment credentials

Partners should not ask customers to provide card details, passwords or other sensitive credentials outside the approved EGMW payment and authentication flow.